PAIA manual

This manual applies to Interactive Systems Designs (Pty) Ltd, registration number 2000/012374/07, trading as Streamline: the task, workflow and document system offered through this website and the Streamline client portal.

• Registered company: Interactive Systems Designs (Pty) Ltd (Reg. No. 2000/012374/07)
• Physical address: Somerset House, Block C, 11 York Street, Kensington B, Johannesburg, 2194
• Information Officer: Stefan Schoeman
• Email: streamline@isd.strl.co.za
• Telephone: 011 886 0355
• Website: https://strmline.co.za

The Information Regulator (South Africa) has published a guide, as required by section 10 of PAIA, explaining how to exercise your rights under the Act. The guide is available from the Information Regulator. Its current contact details are published on the Regulator's own website at inforegulator.org.za.

The following records are available on this website without a formal PAIA request:

• The privacy notice and POPIA statement at /privacy.
• The terms of service at /terms.
• The cookie policy at /cookies.
• The legal disclosures at /legal.
• This PAIA manual.

We keep records in the following broad categories:

• Client records: quotes, approvals, invoices, booked tasks, outcomes, documents and messages in the client portal.
• Enquiry and sales records: lead and contact-enquiry details submitted through the website.
• Accounting and tax records, kept as South African tax and company law requires.
• Personnel and internal operational records.
• Website measurement records in aggregated, non-identifying form.

Some records are kept because other South African laws require them, including tax, companies and electronic communications legislation. This manual does not list every applicable statute; the list in the Information Regulator's guide applies.

To request a record that is not freely available on this website:

• Complete Form 02 (Request for access to a record of a private body) from the Information Regulator's website, and email it to streamline@isd.strl.co.za.
• Describe the record clearly enough for us to find it, and state the form of access you want.
• Give us a postal address or email address to reply to, and proof of your identity.
• If you request on someone else's behalf, include proof of your authority to do so.

We will respond within 30 days of receiving a complete request, as PAIA requires, and will tell you if that period is extended as the Act permits.

PAIA allows a private body to charge a request fee and prescribed access fees for searching for, preparing and reproducing a record. The current prescribed fees are published by the Information Regulator. Where a fee applies we will tell you the amount before we process the request. Personal requests for your own information are not charged a request fee.

Access may be refused where PAIA requires or permits it, for example to protect another person's privacy, confidential commercial information, legally privileged material, or the safety of individuals. If we refuse, we will give you written reasons and explain your right to challenge the decision.

The categories of personal information we process, the purposes, the recipients and your POPIA rights are set out in full in our privacy notice, which forms part of this manual as required by section 51(1)(c) of PAIA.

Our registration with the Information Regulator (South Africa) is complete: Interactive Systems Designs (Pty) Ltd is registered as a private organisation under registration number 2024-035946, with Stefan Schoeman as its registered Information Officer since 6 July 2023. No deputy Information Officers have been appointed.

Our PAIA annual reports for the 2023-24, 2024-25 and 2025-26 financial years have been submitted to the Regulator and accepted.

We update this manual when the business, the records we hold or the law changes. The review date is shown at the top of this page.